Privacy-first email hosting for every domain
Webmail, calendar, and contacts on your domains. Your inbox is not mined for AI. Manage multiple custom domains from one account with clear GBP plans.
Krakenemail is an email hosting product from Raxsonic Limited. Not affiliated with Kraken crypto exchange.
FAQ
Is my email private? Do you read or sell my mail?
Your mailbox is yours. We do not sell your email content, and we do not feed your messages into generative AI models to train products or personalize ads. Operators only access mail when required for support you request, security incidents, or legal obligation, not for routine scanning of your inbox.
Do you use AI on my mailbox?
No generative AI reads or summarizes your mail. Krakenemail does not run AI models on your message content. We use rule-based and reputation spam/virus filtering on the mail server only. That is security tooling, not an AI assistant mining your conversations.
Can I sign up with Gmail or another email I already use?
Yes. Your Krakenemail login can be any valid email address, including Gmail, Outlook, Yahoo, iCloud, or a work inbox. That address is only for signing in. When you want mail at your own domain, add and verify the domain separately under Domains.
What happens to my data when I close my account?
Closing your account deletes your mail mirror, contacts, calendar, notes, uploaded files, and settings in Krakenemail. If your account is linked to a mailbox on our mail server, we also purge messages there. You must remove custom domains and settle billing first.
How long do you keep my email and files?
We do not auto-delete your mail or files after a fixed number of days. Storage follows your subscription tier while the account is active. When you delete content or close your account, we erase it from our systems as described in our retention policy.
Will HTML newsletters fit my screen?
Yes. Marketing and HTML mail open in a safe preview and scale to fit the reader on phones and desktops, so you should not need to scroll sideways. Plain-text mail follows the app theme.
How do I block spam senders?
Open a message and choose Block sender, or go to Settings → Mail → Blocked & allowed senders and add an address or a whole domain. Allowed senders are pulled out of Spam. Server-side filtering still runs based on your plan.
What drives storage limits?
Each tier defines two allowances: space for mail, calendar, and contacts together, and a separate bucket for file storage. The server blocks new uploads or saves when a mailbox would go over its tier.
Are the meter rates billed automatically?
Not yet. The meter grid shows reference GBP rates managed alongside your catalog. They explain economics for operators; usage is not invoiced automatically from those rows today.
How do subscriptions attach to my login?
Operators usually assign a tier under Admin → Users when accounts are provisioned. When card checkout is enabled for your deployment, paid plans can flow through that flow instead.
How do I delete mail or clear Trash?
Use Trash on a message to move it to the Trash folder first. In Trash, choose Delete forever for one message, or Empty trash to permanently remove everything in Trash. Permanent deletes need an internet connection.
What protocols does this webmail support?
The web app uses the browser. You can also connect Apple Mail, Outlook, Thunderbird, and other clients with IMAP and SMTP. Open Settings → Mail for hostnames and ports. Exchange ActiveSync is not supported.
Can I bring custom domains?
Yes. You verify ownership with a DNS TXT record. After verification, you can use matching send-as addresses alongside your primary mailbox. Plans include from 1 to 25 verified domains.
Where is data stored?
Mail, contacts, calendar, and notes are stored in our application database. Uploaded files may be stored in per-user object storage. The authoritative mailbox may also exist on our mail server when sync is enabled.
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